The wealth of resources and contact methods ensures you receive timely and effective assistance. To speak directly with a TurboTax representative without waiting on hold, use the “Help” options within your account and choose “Contact us.” Request a callback, and a support agent will contact you at the designated phone number. As you work on your taxes, you can access real-time help by clicking “Get Help” in the top right corner of your screen. This option enables you to search for specific topics or keywords directly related to your question. Check out Jackson Hewitt’s website’s office locator for a specific location, the FAQ page, and a live chat instant message service (Monday through Friday, 8 a.m. to midnight ET and Saturday through Sunday, 10 a.m. to 7 p.m. ET).
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The 1099-K is not a new form, but reporting thresholds have changed and been delayed. For tax years prior to 2023, the threshold for third-party network transaction payments was more than $20,000 and more than 200 transactions. Form 1099-K, Payment Card and Third-Party Network Transactions is an IRS form used to report credit/debit card transactions and third party network payments. I can give you that information below, but you appear to be using Free Edition, which does not have phone support unless upgraded to PLUS (29.99).
Expert does your taxes
If you have no other income, your benefits may not be taxable. However, if your income between $25,000 and $34,000, you may have to pay income tax on up to 50 percent of your benefits. If more than $34,000, up to 85 percent of your benefits may be taxable.
TURBOTAX ONLINE/MOBILE OFFERS & PRICING
- Certain discount offers may not be valid for mobile in-app purchases and may be available only for a limited period of time.
- The information you’ve already entered will transfer automatically.
- You’ll need to sign in or create an account to connect with an expert.
- Founded by entrepreneur Kim Houlne, Working Solutions is a leader in contact center services and business outsourcing solutions.
- TurboTax Desktop lets you download and install TurboTax software on your personal computer.
TurboTax, the popular tax preparation software, offers a user-friendly experience and unparalleled customer service. Though the majority of customers have smooth sailing with the program, some may need extra help. For those who need assistance, TurboTax provides various options to connect with their customer support team. This article will highlight ten easy steps to contact TurboTax for any questions or concerns you may have. This guarantee does not apply to TurboTax Business desktop software. Our business tax product is made for S-corps, partnerships, LLCs, and sole proprietorships – You have two options.
Contacting Support through the App
This tax season could be more complicated if you’re still waiting on your $1,400 stimulus check (or the first or second checks). Not to mention, you might be fielding unemployment insurance claims, stimulus check income and pandemic-driven changes in residence. On the bright side, you might be owed more money for a number of reasons this year, like if you had a baby, claimed newly qualified dependents or are part of a mixed-citizenship status family. If you have any questions while you prepare to file or after you’ve sent in your claim, you may be trying to figure out how to contact your tax service provider. To receive guidance from our tax experts and community. TurboTax does not receive tax refunds of any kind, federal or state.
Or you can use the contact form link below, which assigns a phone number and a case number based on the issue at hand. If you are using a paid edition (PLUS or higher), you have phone support. It depends on your other income and you might need to amend your return. Social Security benefits may or may not be taxable for a given year, depending on certain factors.
TurboTax Help Center
Where is my refund, it was not put into my Savings Account I am very upset!!!! When I call to find out it says it was put in my account on Feb. 24, 2020, which it was not. Now I’m being told that Turbo Tax has my REFUND I want it now. However, the November 21, 2023 notice did say for tax year 2024 that the reporting threshold would decrease to $5,000. You can also contact TurboTax through their social media channels on platforms like Twitter and Facebook. Direct message or mention them to initiate communication.
- Now I’m being told that Turbo Tax has my REFUND I want it now.
- Intuit reserves the right to modify or terminate any offer at any time for any reason in its sole discretion.
- Though the majority of customers have smooth sailing with the program, some may need extra help.
- For tax years prior to 2023, the threshold for third-party network transaction payments was more than $20,000 and more than 200 transactions.
- The 1099-K is not a new form, but reporting thresholds have changed and been delayed.
- We’ll store all of your information on our secure servers.
Before seeking personalized help, log in to your TurboTax account with your user ID and password. Having access to your account during support interactions can expedite the process. You can explore help topics on TurboTax or filter your questions by keyword, as well as search in the community forum. I’m here to guide you on how you can get in touch with the TurboTax support team.
If you turbotax customer service requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return. If you’ve not filed your tax return yet and don’t think you’ll make the deadline, you can ask for a bit more time by filing for a tax extension. If you want to file your taxes by May 1, a handful of tax preparer services like TurboTax and H&R Block can help you get everything sorted with minimal hassle.
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